- DOES THE PRICE OF AN OBJECT INCLUDE THE COST OF PACKING, DELIVERY AND TRANSPORT INSURANCE?
The price of the Products in the Online Gallery does not include the cost of packing, delivery (transport) and transport insurance.
Should the buyer so request, the Agent shall arrange the delivery and/or the transport insurance of the product in the address made available from the Buyer, subject to additional costs that shall be invoiced to the Buyer either with the final invoice or separately.
The invoiced price of the product and the costs of delivery and insurance should be paid within five days from the receipt of the detailed invoice(s) in the Bank Account of the agent.
Should the Buyer fail to pay the invoice(s) Agent is entitled to execute any warranties that the Buyer has made available. - HOW DO I REGISTER FOR AN ONLINEA AUCTION?
If you are interested in bidding on a Lot, you will need to register by completing the REGISTRATION FORM. You will be required to declare the lot you are registering for. You will be also required proof of your identity and evidence of financial ability to pay for the wining bid. Bidders not previously known to Ataraxia will be required to provide:
– Official proof of identity in the form of a valid passport or valid photocard driving licence. No other forms of ID are acceptable.
– Address and telephone numbers
– A bank reference for bidders may be requested
– Corporate clients will have to provide a certificate of incorporation prior to the auction, along with the representative’s ID in accordance with the above mentioned requirements for proof of identity.
Any Bidder that does not match the provided identity for registration will fail to participate at the auction. It is strongly advised Bidders register at least 24 hours before the sale. Registration thereafter shall be at the auctioneer’s entire discretion. A deposit may be requested to unknown Bidders prior to each sale. - DO I NEED TO SIGN A BAILMENT AGREEMENT BEFORE I DELIVER MY ITEM(S) TO ATARAXIA?
Yes, in case you decide to sell your item via our Online Auctions platform or through our Online Gallery you will be invited to sign a Bailment Agreement. - HOW CAN I DELIVER MY ITEMS TO ATARAXIA?
You may deliver your item(s) in person or through your authorized representative, for a duration, usually between 14 to 90 days, which is determined in the Bailment Agreement. - HOW DO I COLLECT MY EARNINGS?
Once your item is successfully sold, you will receive at the earliest possible extent in your bank account the hammer price deducting the seller’s commission and any agreed fees. You may certainly choose to collect your payment in cash in our Head Office. - WHAT ARE THE SHIPPING COSTS?
All Shipping costs including packing and insurance are the Buyer’s expense. Clients will be entirely responsible for arranging their own third-party shipping. In certain occasions Import and export permits may be required or any other licence necessary for items to be shipped. Clients will be notified previously and assisted in certain cases.
All shipping fees for items in our website are provided by FedEx and TNT shipping company on our request in order to help Buyers understand the shipping costs before the sale. Shipping price includes packing and insurance. For items sold at the auction for a higher price the insurance price will be higher depending on final price. A shipping quote can be provided on buyer’s request for any specific country. - WHAT IS THE RETURN POLICY?
All lots are sold as seen in our online catalog. Condition reports can be provided before the sale by request.
Items can be returned subject to prior approval of the Auctioneer, after verifying the following criteria :
-Items are not original.
-Items are not as described in our website.
Shipping fees for returns are at Ataraxia’s expense. The shipping company for returns will be chosen by Ataraxia. - WHAT IS THE REFUND POLICY?
We will make a refund by bank transfer. Your refund will be processed within 20 days from the day you have given us notice and claim has been verified. - WHAT ARE THE TERMS AND CONDITIONS FOR PARTICIPATING IN AN AUCTION?
Terms and conditions for participating in an auction organized by our Auction House are provided in this page. - HOW DO I MAKE THE PAYMENT FOR A SUCCESFULLY WON AUCTION?
After being notified as the successful winner at the auction an invoice will be sent to you via email with detailed descriptions of payment. Hammer price, buyers premium, taxes or any other agreed fees. All payments should be paid at the Auctioneer bank account within five days from the receipt of the invoice. - WHEN WILL I RECEIVE THE ITEM WON IN AN AUCTION?
After completing the payments, the item will be ready for shipping to the buyer’s address according to his third party agreement with the shipping company. Usually shipping days are between 3 to 14 working days depending on the type of transportation and location.